Interviews to potential customers

Questions

These are the questions we are supposed to ask but they can vary depending on the interview.

  1. Age, Name, What do you do for a living?
  2. How would you rate your sleep quality? (Do you sleep well?)
  3. Have you noticed a change about this during your life? What?
  4. Would you consider sleep quality a priority in your life? Why?
  5. Do you have, have you tried or would you try new routines to better fall asleep? Which?
  6. If there was a solution for you, how would it be?

Audio 1

  • Name: Dani
  • Age: 50
  • Job: Total sick
  • Quality of sleep: regular
  • Sleep problem: neck pain
Conclusion

We extract from this customer that physic pain, difficulties sleeping. Our customer is using pills to sleep and does not trust on any type of help to sleep better.

The root cause of his pain is an accident. Because of that, he is currently suffering from sleep problems.

Listen audio in:

https://drive.google.com/open?id=1PB1oV8Ta17Vd-Pkp1EUV8inJZUoqwJAS

Audio 2

  • Name: Paula
  • Age: 19
  • Job: University student
  • Quality of sleep: Depens on the epoch
  • Sleep problem: stress, work excess
Conclusion

We extract from this customer that stress and having too much work could result in sleeping problems. Our customer does not use any type of external support to sleep, but she has tried to set a schedule.

This problem has appeared in the period of the University where she has a lot of work and she thinks that external support could be helpful.

Listen audio in:

https://drive.google.com/open?id=10fVLiSpT5sP0n2SYMIpM0ijduzpCWlL3

Video 3

  • Name: Selene
  • Age: 23
  • Job: Master Student
  • Quality of sleep: light
  • Sleep problem: stress and thinks that concern her
Conclusion

We extract from this customer that during the stress period when there is a large amount of work to do, it is easier for her to have trouble sleeping. Also, she claims that it is hard for her to fall asleep because she has constant thoughts in her mind that concern her.

Watch video in:

https://drive.google.com/open?id=17x4w1bhXoHtEhGEUzqiy3RvnQHLmSqdz

Audio 4

  • Name: Oscar
  • Age: 53
  • Job: Medical Doctor specialized in Radiology
  • Quality of sleep: Normally good
  • Sleep problem: little time to sleep
Conclusion

We extract from this customer that many people face the problem of not having enough hours of sleep, and that doing exercise helps improve the quality of the sleep. This customer doesn’t use any support in order to help him sleep.

He also mentions that when he was young he had a better quality of sleep than now due to the amount of work that he has now in his life.

Listen audio in:

https://drive.google.com/open?id=1i1Nt4sKl-xdbSwNFdIkuV5Nq5yMLQ9IH

Audio 5

  • Name: Laura
  • Age: 27
  • Job: Teacher
  • Quality of sleep: bad    
  • Sleep problem: Look after a new born
Conclusion

Laura is a recent new mother. Her sleeping disorder comes from the needs her baby has during night, such as feeding. To improve her quality of sleeping she focuses more on improving the child’s. She claims that with someone looking after the kid she would not have any sleeping problem, as she has never had before.

Listen audio in:

https://drive.google.com/open?id=17x4w1bhXoHtEhGEUzqiy3RvnQHLmSqdz

Audio 6

  • Name: Maria
  • Age: +65
  • Job: Retired
  • Quality of sleep: good    
  • Sleep problem: Nervousness
Conclusion

Maria is a retired woman who worked before as a teacher. She claims that she has no problems sleeping and she has never had, but a couple nights per month if she is worried about something she can get a little nervous which affects her sleeping. She solves the nervousness just by having a hot glass of milk. She has no sleeping routine.

Listen audio in:

https://drive.google.com/open?id=14EXEUmYjS9HZ-rrOJVUcZHG8ZhF1puPs

Video 7

  • Name: Anna
  • Age: 21
  • Job: studying to become a doctor
  • Quality of sleep: depends on time of the year      
  • Sleep problem: Anxiety due to exams
Conclusion

Listening to what Anna has to say about her sleeping routines we see a clear example of what student live consists of. She can manage to sleep more or less what she needs throughout the year except from during finals. We see, though, that she prefers to sleep rather than staying up late watching Netflix, and that shows how committed she is with her quality of sleep.

The main problem, she says, comes when she has to study harder during finals and specially the night before a big exam. She tends to get more anxious and lose the ability to fall asleep on her own because she overthinks about what is coming the day after. Also she prioritizes the quality of study to the quality of sleep during exam periods.

Watch video in:

https://drive.google.com/open?id=146zDatGxVGpReA3NXR65DSva64fVKyA1

Video 8

  • Name: Marc
  • Age: 25
  • Job: Night shift worker at a hotel
  • Quality of sleep: 5 or 6 out of 10      
  • Sleep problem: uncommon schedules
Conclusion

Listening to what Marc has to say in the interview, we might be hearing what most of night shift workers would say. People with this kind of schedules tend to get poorer quality of sleep. No matter how much we try to get used to working by night and sleeping by day, our bodies are not meant for it and that is it. He says he usually finds himself trying new things to get good sleep, exercise, going for a walk to calm down or trying to block out as much sunlight as possible.

Nonetheless, he rates his sleep with a 5 or 6 out of 10 and that is an indicator that all those things might be working but not as desired. For him, getting a good sleep even if the world around him is just waking up and starting its day, would be a perfect scenario.

Watch video in:

https://drive.google.com/open?id=1-jKjJd0Ri2ZDiKQvI4osTHqsFsJWj9v_

Transcripted 9

  • Name: Manel
  • Age: 56
  • Job: lawyer
  • Quality of sleep: 5 or 6 out of 10      
  • Sleep problem: stress periods at work

1. Age, Name, what do you do for a living?

Manel, 56, I work in a law firm as a lawyer.

2. How would you rate your sleep quality? (Do you sleep well?)

I usually sleep well but there are certain times which I have trouble sleeping.

2a. Can you specify on which times?

Yes, I am referring to the days in which I’m working on an important case for my firm or the firm is having work-related problems.

3. Have you noticed a change about this during your life? What?

Yes, I would say that when I was young, I had no trouble at all, only in a very few special occasions like for one difficult exam or so.

4. Would you consider sleep quality a priority in your life? Why?

I tend to overlook my sleep quality because like I said, I normally sleep well. But I would say it’s important for someone’s life, because when you don’t sleep properly in the night, it affects you during the day.

5. Do you have, have you tried, or would you try new routines to better fall asleep? Which?

I have pills that help me sleep in the few times I can’t do it.

6. If there was a solution for you, how would it be?

I think the pill solution is good, but it would be good if the pill was made only by natural ingredients.

Conclusion

We can extract from this customer that someone with a good sleep can have trouble during stress related times (usually involving their work or workplace) and they may use sleeping pills as it’s the most popular solution for people at this age.

Transcripted 10

  • Name: Arnau
  • Age: 27
  • Job: led light factory
  • Quality of sleep: 7 out of 10      
  • Sleep problem: Sleep less than nedeed because of playing videogames

1. Age, Name, what do you do for a living?

27, Arnau, I work in a LED light factory.

2. How would you rate your sleep quality? (Do you sleep well?)

I would say that I sleep well but not enough hours, because most days I stay late playing video games, watching Netflix or else, but on the weekends, I tend to sleep a lot of hours.

3. Have you noticed a change about this during your life? What?

I think it’s always been like this since I was a teenager, but there have been periods of time where I played less or watch less than average.

4. Would you consider sleep quality a priority in your life? Why?

I think it’s important, but I don’t consider it a top priority, maybe later when I’m older.

5. Do you have, have you tried, or would you try new routines to better fall asleep? Which?

When I studied and it was time for exams, I would try to go to sleep earlier than usual and try not to play so many video games in the night.

6. If there was a solution for you, how would it be?

I don’t really know, because I believe my problem is about my routine and attitude, so maybe an app that helps you plan and follow a good routine I guess. 

Conclusion

We can extract from this interview that the problem with many young people is related with a bad routine and an excess time in playing video games, using their phone or watching TV-series on platforms like Netflix. A solution which helps them follow a good routine can be potentially good.

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