CUSTOMER JOURNEY MAP A customer journey map is a visual representation of the experiences your customers have during their day. It helps to tell the story of a customer’s experience with and locate the potential opportunities to develop a product/service. Design Challenge Reframing
Category Archives: customers
Persona card: Sarrah Harrision
Sarrah Harrision is an electronic engineer working full time on the Tesla company. She considers herself as a proactive and organized person. She has a busy life and claims that sometimes it is hard to combine the working career with family life. She is constantly solving problems and scheduling business meetings and as a result,Continue reading “Persona card: Sarrah Harrision”
Persona card: James Ford
James Ford is the owner of a consulting company that design and implement mobile applications. He considers himself as a hard working person. The problem is that he stays at work more than the 8 recommended hours. This result on stress problems which causes sleeping problems. He is searching for methods to sleep the requiredContinue reading “Persona card: James Ford”
Interviews to potential customers
Questions These are the questions we are supposed to ask but they can vary depending on the interview. Age, Name, What do you do for a living? How would you rate your sleep quality? (Do you sleep well?) Have you noticed a change about this during your life? What? Would you consider sleep quality aContinue reading “Interviews to potential customers”
Entrepreneurship and Innovation 